Privacy Policy

We are committed to protecting your privacy. Please note that any information you provide to Bentley Organics Ltd will be stored and processed in the United Kingdom.

We do not sell, trade, lease, loan or rent any personal information to outside organisations or individuals. You can access our website and browse the Website without disclosing your personal data and we do not automatically record or log your personal data.

We may update this policy from time to time and shall indicate on the web site when changes have been made.

You only be asked to submit personal data if you would like to order products on a personal or wholesale basis or when you choose to send us information by e-mail, conventional mail, telephone, fax or other means.

Non personal information is collated when you visit our site which may include connection information, browser type and version, operating system and platform details, the time of accessing the website and is used to provide aggregate analysis of the website traffic and you cannot be identified from this data capture.

Once you have submitted your personal data, it will be exclusively used for individual customer care that will allow us process and fulfil your order and provide you with the best possible service.

The personal data we collect whilst processing your order will then be used for our own marketing purposes including market research and email marketing to keep you up to date with any offers or information regarding our products and will be held in compliance with all applicable data protection rules.

The type of information that we will collect may include:

Your Name

Your Address

Your contact telephone number(s)

A valid email address

Order and Payment details

Individuals registering their details online may do so on the understanding that they are aware of the intended purpose for the collection of data. They may be sent further information / communication via email, and post. You may opt out of the various uses of your personal information at any time even if you have previously given your consent for us to use them.

Any links to third party web sites are covered by the third parties privacy policies and Bentley Organics assumes no responsibility for the privacy practices or the content of those websites.

Access to your Personal Information

We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Please write to us at:

Thos Bentley & Son Ltd
PO Box 3305
Chester
CH1 4XB

Returns

We do hope you will be delighted with your purchases. If for any reason your are not pleased with your purchase, please return the goods, unused and in their original packaging together with any documentation to us within 15 working days from receipt of the goods to us. We cannot offer refunds or exchanges on any opened or used product. Once we have received the goods in the original conditions a refund or replacement will e processed within 30 working days.

Damaged goods

If you receive goods that are faulty or that have been damaged in transit. Please contact us as quickly as possible and within 3 days of receipt of goods. We will request that you return the damaged goods to us and we will then credit your account for the damaged goods or re-dispatch as appropriate.

Intellectual Property

You acknowledge and agree that all intellectual property and other proprietary rights (including, but not limited to, copyright and trademarks) and all technical, business or similar information (including but not limited to, all designs, documents, photographs and other materials relating to our goods) created by us (and or any applicable licensors) shall be, and shall remain our property (or the property of our licensors, as applicable). All design, text, graphics, layout, software and all other materials on this Website are protected by copyright, trademark and other proprietary rights and belongs to us (or our licensors, where applicable) and all such rights remain reserved. We give no permission in respect of the reproduction or use for any purpose of any brand names, product names, designs or other material shown on this website.

Governing Law

This website and these Terms are governed by and construed in accordance with English law. You hereby agree unequivocally that any disputes arising in connection with this Website or these Terms shall be subject to the exclusive jurisdiction of the English courts without exception.